At C9GROUP, we believe it’s not just about building connections, it’s also about sustaining them. With that, our brand is committed to being there for you from Day 1 onwards.
This portal provides access to all current Service Agreements, Policies, and Critical Information Summaries (CIS) relevant to your engagement with our telecommunications and IT services.
Managed Service Agreements and Service Level Agreements (SLA) for core infrastructure services.
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Internal standards and behavioral frameworks that govern our operational consistency.
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Official documentation for account management and authorization.
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Transparent cost and service breakdowns for our digital voice and SIP solutions.
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Detailed summaries of our high-speed internet and Business nbn® business connectivity plans.
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Key information regarding our mobile voice and data services.
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If you require a document that is not listed here, or need assistance understanding these terms, please contact our support team at 1800 000 299.