At C9GROUP, we are committed to providing you with the highest level of service and protecting your privacy. This statement explains our practices regarding the collection, use, and management of your personal information.
This statement includes:
C9GROUP is the group brand responsible for this website and the services presented through it.
Phone: 1800 000 299
Email: Sales@c9group.com.au
Website: This website
We may collect personal information from someone other than you, when it is not reasonable or practicable to collect it from you, including:
We may be required to collect personal information under the Telecommunications Act 1997 and laws made under it (e.g., mandatory identity checks for pre-paid mobile services).
We are also strictly subject to the ‘data retention’ provisions of the Telecommunications (Interception and Access) Act 1979 (“Data Retention Law”).
We collect and hold personal information strictly for the following reasons:
This refers to information or an opinion about a living person who is identified or reasonably identifiable, whether or not true and whether or not recorded in material form.
For the purposes of the Data Retention Law, it also refers to information retained for the purposes of that law, if it relates to an individual or a communication to which the individual is a party.
Broadly, we may collect and hold the following types of information:
Unless it is not reasonable or practicable, we will collect personal information about you directly from you (e.g., when you fill in an application form or fill in an online enquiry).
Security: We hold information in both hard and soft copy at our offices and secure data centers. We take extreme care to protect it from unauthorized access, use, or alteration through encryption.
With your explicit permission, we use Google Analytics 4 and Microsoft Clarity to understand how visitors use this website. The information may include browser and device details, approximate location derived from network information, pages viewed, referral information, interactions with website features, and Clarity session insights such as heatmaps and session recordings.
Google Analytics and Microsoft Clarity do not load before you consent. Advertising storage, Google Signals, advertising personalisation, and remarketing are not enabled by our website implementation. Google Analytics cookies expire after 13 months and are not renewed on every page visit. Microsoft Clarity analytics cookies may last from the session to 1 year.
Google and Microsoft may process analytics information outside Australia. You can reject or withdraw analytics permission at any time through Cookie settings.
If you consent to optional tools, we may load the HaloPSA live chat widget so you can message C9 from the website. HaloPSA may receive browser, device, network, page, and chat interaction information needed to provide the chat service.
If you choose to start a chat, we collect the messages and contact details you provide so that we can respond to your enquiry and maintain support records in HaloPSA. HaloPSA live chat does not load before you consent to optional tools.
When you submit an enquiry, booking, assessment, health-check, or support form, we collect the information you provide so that we can respond, assess your request, and communicate with you. Forms display a collection notice at or before submission and link to this policy.
Some forms may collect contact details, organisation details, service requirements, or files that you choose to provide. Please do not include sensitive information unless it is necessary for your request and you are authorised to provide it.
We use your information effectively to:
We disclose information only as reasonably required to:
We may use your information to notify you about new products or offers from the C9GROUP that we believe will benefit your business operations.
Opt-Out Policy: Marketing may continue even after your service ends. You can opt-out at any time by contacting us directly.
Under Australian Privacy Principle 12, you have the right to access and seek correction of the personal information we hold.
Please contact us for these purposes using the details below. We shall process and respond to your request as soon as we reasonably can.
If you have questions, requests, or complaints regarding this Privacy Statement, please reach out to our team:
We will acknowledge and investigate privacy complaints within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
C9GROUP Compliance Officer
Telephone: 1800 000 299
Email: Sales@c9group.com.au